Policies

                                                                     CHILD SAFE ENVIRONMENTS POLICY

 

Children and young people have a right to be safe and protected at all times, including when accessing services in the community.

At Bhetsy & Co, we aim to provide child safe environments that are safe and friendly, where young people will feel respected, valued, protected and encouraged to reach their full potential.

We are committed to the protection, care and support of children and young people.

To meet our obligations of the Children and Young People Safety Act 2017 we will:

  • take a preventative and proactive approach on child wellbeing and safety issues, consulting with the children and young people we support and their families and/or representatives to ensure we provide best practice support and consider the needs of the individual

  • value and embrace the opinions and views of children and young people that we support

  • assist children and young people we support to build skills which will assist them to participate in the community

  • be focused and take action on protecting children and young people from harm

  • have a child safe environments policy in place

  • meet the South Australian working with children check obligations

  • lodge a child safe environments compliance statement with the Department of Human Services and review regularly, as required by law

  • ensure that all Bhetsy & Co employees have the appropriate qualifications, clearances and training to work with children and young people

  • embed, implement and follow the 10 National Principles of Child Safety, which align with the United Nations Convention on the Rights of the Child

All children and young people we support are provided with a copy of our Child Safe Environment Policy and Child Safe Code of Conduct on commencement of services.

The feedback and complaints process is explained to all parties at this time and forms a part of the Bhetsy & Co Code of Conduct.

As part of our Complaints Management process, all complaints are recorded on a Complaints Register and are addressed within a 48 hour period.

In the event of a suspected breach of the Bhetsy & Co Code of Conduct by any employee, we will ensure the safety of the child or young person involved first, then will immediately remove the employee from supports with the child or young person and commence an investigation, consulting with all parties involved. Relevant agencies such as Child Abuse Report Line (CARL), South Australian Police (SAPOL) and the National Disability Insurance Scheme Quality and SafeGuarding Commission (NDISQSC) may be involved as part of the investigation. The outcome of the investigation may result in termination of the employee.

 Bhetsy & Co management will provide ongoing support to employees, children, young people and family members after a report to the Child Abuse Report Line (CARL) has been made, to ensure each individual feels supported, respected and their privacy is upheld. This support may also include referring the person on to other services for additional support services.

For any concerns relating to children and young persons who receive NDIS funding, reports to the NDIS Quality and Safeguards Commission will also be submitted by the Chief Executive within the required 24 hour period.

In the event that a child or young person is believed to be at risk of harm by an employee of Bhetsy & Co, our immediate course of action will be to suspend the employee from their duties, until the incident is fully investigated, and an outcome has been determined, clearing the employee. At no point will an employee be able to support any child, young person or adult supported by Bhetsy & Co during the investigation.

If a child or young person is believed to be at risk of harm by a family member, school teacher, or any other person within the child or young person’s network, Bhetsy & Co employees and management will take all reasonable steps to ensure the safety of the child or young person and report to the Child Abuse Report Line (CARL), South Australian Police and the NDIS Quality and Safeguards Commission.

The Bhetsy & Co Code of Conduct documents are accessible on the Bhetsy & Co website for anyone to view at www.bhetsy.com.au

All Bhetsy & Co employees must agree to accept and act in accordance with the Child Safe Environment Policy at the time of their employment and for the entirety of their employment. A copy of the signed document will be kept in the employee file, along with a signed copy and acknowledgement of  both our Code of Conduct and Child Safe Code of Conduct documents.

All Bhetsy & Co employees are mandated notifiers and must report any reasonable belief that a child or young person is, or may be at risk of harm, to the Child Abuse Report Line (CARL) on 13 14 78  immediately or to the South Australian Police on 000.

Employees must inform the Chief Executive of Bhetsy & Co immediately of any concerns and complete the necessary reporting documentation, as directed by the Child Abuse Report Line (CARL), SAPOL and the Chief Executive.

All Bhetsy & Co employees will be required to read and understand the Mandatory Notification Information Booklet and will be provided with a copy at the commencement of their employment. This training forms part of the induction to Bhetsy & Co.

All employees working with children and young people must have a DHS/NDIS Working with Children Clearance, National Police Clearance and Child Safe Environments training and maintain this throughout their employment. Any breaches of the Bhetsy & Co Code of Conduct, Child Safe Environments Policy or indiscretions of an employee will result in termination of employment.

                                                                            COMPLAINTS PROCEDURE

 

All people we support, employ or have connections with, directly or indirectly, have the right to make a complaint and as we strive for continuous improvement at Bhetsy & Co, we will investigate every complaint thoroughly with all parties affected, to ensure a timely and effective resolution.

Complaints will be stored on our internal complaints register and monitored by the Chief Executive, ensuring transparency and timely resolution for complainants.

Employees can send their complaint directly to the Chief Executive by way of email, or by booking a confidential meeting. The complaint will be documented and the Chief Executive will assist the employee to reach a resolution within 7 days. The employee has the right to have a support person and witness present during the meeting, should they wish to. If the Chief Executive and employee are unable to reach a resolution, then the matter will be directed on to the appropriate organisation, such as Fairwork Australia or the National Disability Insurance Agency (NDIA) or the Complaints Ombudsman.

Clients and/or their representatives can send their complaint or feedback to the Chief Executive by way of email, or by booking a confidential meeting. The complaint will be documented and the Chief Executive will assist the client and/or their representative to reach a resolution within 7 days. The client and/or their representative has the right to have a support person and witness present during the meeting. If the Chief Executive and the client are unable to reach a resolution, then the matter will be directed on to the appropriate organisation, such as Aged Care Rights, National Disability Insurance Agency (NDIA) or the Complaints Ombudsman.

 

 All clients and employees are provided with a copy of Bhetsy & Co’s Complaints Procedure.

                                                               INCIDENT MANAGEMENT PROCEDURE

 

All Bhetsy & Co employees must report all incidents, accidents, hazards or concerns immediately to the Chief Executive with a phone call (preferred) or a text message, followed by the completion of an Incident Report Form which is to be provided to the Chief Executive within 24 hours of the incident occurring. All employees will be provided copies of the form upon commencement of employment.

The critical information that must be provided to the Chief Executive is as follows:

  • Client Name

  • Address/location of where the incident occurred

  • Date and Time of the incident

  • A description of the incident, specifically outlining if there was an injury or death to client, employee or another person

  • If Emergency services attended ie Ambulance, Fire, SAPOL

  • If there is any property damage/hazards as a result of the incident

  • If anyone else was involved in the incident ie, community member, family member, another person in the home etc

  • Witnesses and contact information

 

The Chief Executive will ensure that the incident is recorded in Bhetsy & Co’s Incident Register and if there is a notifiable incident, then the relevant Safe Guarding Commission ( NDIS Quality and Safeguarding Commission, Child Abuse Report Line or Aged Care Quality and Safety Commission) will be notified of the incident and all relevant information will be provided.

The Chief Executive will notify relevant family members or representatives of the client or employee involved in the incident immediately, as part of our Duty of Care and to ensure that Bhetsy & Co are meeting their obligations under the NDIS Code of Conduct, the United Nations Convention on the Rights of the Child, the National Principles of Child Safety, the Department of Human Services, the Department of Child Protection and the Aged Care Quality Standards.